Warranty & Returns

Fasunion provides trade and supply facilitation. Warranty and return conditions are primarily set by the manufacturer/supplier and the agreed contract (Proforma/Invoice/Sales Agreement).

Industrial equipment / machinery

• Returns are typically not possible once shipped, unless explicitly agreed in writing.
• For DOA (dead-on-arrival) / transport damage, notify us within 48 hours with photos.
• Spare parts and warranty support are arranged via the supplier.

Damage / defects procedure

1. Send order reference, serial numbers and pictures/video.
2. We submit the claim to the supplier/manufacturer.
3. Resolution may include parts replacement, repair, or credit note (as per supplier policy).

For urgent cases: info@fasunion.nl.

Direct Shop purchases

The warranty and returns information above describes Fasunion's quote-based, project-supplied model. For items purchased directly through the Fasunion Shop, warranty terms are stated on the individual product page at the time of purchase, and statutory consumer rights under Dutch/EU law apply where the buyer is a consumer — see the full Shop Return Policy for the 14-day right of withdrawal, the defective/incorrect-item process, and how refunds work. Contact info@fasunion.nl with your order number for any Shop warranty or return request.